Website FAQs

Option	Cost	Dispatch Date Estimate
UK - Standard	£3.95	3-5 working days to dispatch from placing your order
UK - Premium	£6.95	1-2 working days to dispatch from placing your order
Northern Ireland - Standard	£4.99 for first 10kg + £5 for each additional 10kg	5-7 working days to dispatch from placing your order
Scotland Highlands - Standard	£8.99	5-7 working days to dispatch from placing your order
UK Offshore - Standard	£8.99	5-7 working days to dispatch from placing your order
Ireland - Standard	£3.95 for first 5kg + £5 for each additional 5kg	5-8 working days to dispatch from placing your order
International - Standard Belgium France Germany Netherlands	£9.99 for first 5kg + £5 for each additional 5kg	5-8 working days to dispatch from placing your order
UK Large Item Standard	£6.95	3-5 working days to dispatch from placing your order
UK Large Item Premium	£9.95	1-2 working days to dispatch from placing your order

Still need help?

Option	Cost	Dispatch Date Estimate
UK - Standard	£3.95	3-7 working days to dispatch from placing your order
UK - Premium	£6.95	1-2 working days to dispatch from placing your order
Northern Ireland - Standard	£4.99 for first 10kg + £5 for each additional 10kg	5-7 working days to dispatch from placing your order
Scotland Highlands - Standard	£8.99	5-7 working days to dispatch from placing your order
UK Offshore - Standard	£8.99	5-7 working days to dispatch from placing your order
Ireland - Standard	£3.95 for first 5kg + £5 for each additional 5kg	5-8 working days to dispatch from placing your order
International - Standard Belgium France Germany Netherlands	£9.99 for first 5kg + £5 for each additional 5kg	5-8 working days to dispatch from placing your order

We will email you to notify that your order has been dispatched. You should also receive an email from the courier with tracking information.

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. This means that your order may have been dispatched before we receive your cancellation request. We may be able to cancel your order, however we cannot guarantee this.

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. It may be possible to amend an order, however we cannot guarantee this.

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. It may still be possible to amend the delivery address after dispatch, however this cannot be guaranteed. Please speak with a member of our team.

We are excited to announce that we now ship to Ireland, France, Germany, Belgium and Netherlands. We expect more countries to be available soon!
Prices start from £7.99 for first 5kg plus £5 for each additional 5kg.

We dispatch from 2 warehouse locations in the North-West, and your order may arrive in multiple packages on different dates. 

Items that are listed as Pre-Order with a “Dispatched by” date on the product page will also be dispatched separately, by the date specified.

You will receive a separate dispatch email with tracking details when each part of your order ships.

If you believe you are missing any items from your order, please contact our team.

Items must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

All items sent back to us must be within the 14-day policy. Please note that if your order/item(s) are returned because you no longer require them, we will process the refund less £3.50 for the return postage cost incurred.

Please use our Returns Portal to process your return.

The Returns Portal process for returns is as follows:
1.    Repack your Products
2.    Go to our return’s portal HERE . You will need your order number and email address.
3.    Once you have processed your return in the portal, you will receive an email with the returns label and you're ready to post it off
4.    Keep an eye on your tracking and once the item is delivered to our warehouse, you will receive a refund within 2 working days

Please note for items that will require a collection, please use the above process and select your preferred collection date within the Returns Portal. The customer service team will then book this date if available. Alternatively, the closest date will be selected if they are unable to request a collection on the specific date you advised. You will receive an email with the collection date confirmation.  

 

Please use our Returns Portal to process your return, please note that a returns postage of £3.50 will be deducted from your refund for the returned item. 

The Returns Portal process for returns is as follows:
1.    Repack your Products
2.    Go to our return’s portal HERE . You will need your order number and email address.
3.    Once you have processed your return in the portal, you will receive an email with the returns label and you're ready to post it off
4.    Keep an eye on your tracking and once the item is delivered to our warehouse, you will receive a refund within 2 working days

Please note for items that will require a collection, please use the above process and select your preferred collection date within the Returns Portal. The customer service team will then book this date if available. Alternatively, the closest date will be selected if they are unable to request a collection on the specific date you advised. You will receive an email with the collection date confirmation.  

 

If you have received an incorrect item or your item is faulty, please fill in the contact form below and we will resolve this for you. Please click here to go to the form.

We do not currently offer an exchange facility. If you return the unwanted item, we will refund you. You can then re-order the product you need.

If your order/item(s) are returned because you no longer require them, we will process the refund less £3.50 for the returns postage cost incurred, and less the original delivery cost you paid.

Once a refund has been processed, this will be confirmed in email by our team. Refunds normally show back in your balance in 3-5 working days.

If you have created an account with us previously, you can reset your password by clicking here.

 

Provided that you created an account with us and didn't use our Guest Checkout, you should be able to login to your account. Please try to reset your password by clicking here.

Unfortunately we cannot exclude individual invoices from orders as this is how our warehouse pack the order.

If you created an account with us before you placed your order, you should be able to log in to your account and see your invoice in the orders section. If you used guest checkout, please contact our customer service team and we can send a copy of the invoice over.